Faced with the worldwide pandemic caused by the new coronavirus (COVID-19), the Government of Alagoas decreed a state of emergency in the state on March 20, 2020.
Aware of our responsibility towards employees and guests, the Japaratinga Lounge Resort inform the suspension of their operations, remaining closed for 90 days, from April 1 to June 29, 2020.
Reservations for this period can be rescheduled free of charge through our website or service channels up to 24 hours before the original check-in date. The daily rates can be used in any period of 2020 or 2021, except those that include Christmas, New Year, January and Carnival packages*. To find out how to reschedule through our website click here. If during your rescheduling there is an additional difference in value, do not worry that it will not be charged.
For those who wish to cancel, we inform that the full refund of the reservation will be processed within 30 days after the original check-in date. It is also possible to hold the credit for later use by contacting the Reservation Center by chat, phone or email ([email protected]), but if your reservation is not confirmed for the next 30 days, we ask that you wait a little before contacting us so that we can prioritize the guests with immediate reservations.
If your reservation has been confirmed through an agency or tour operator, please contact them for assistance.
We are available to answer any questions, but it is possible that our service channels will become congested in the coming days. Therefore, we are prioritizing the service of guests with confirmed reservations for the next 30 days. If you have a reservation for a later period, we ask that you wait.
Rest assured that we will do our best to continue guaranteeing the satisfaction of our employees and customers, just as we have always done.
We count on your understanding.